Orders & Deliveries
Shipping &
Returns
Everything you need to know about getting your Fremii products and returning them if needed.
UK Delivery
We currently ship within the United Kingdom only.
Standard Delivery: 2–5 working days — FREE on orders over £50. A flat-rate charge of £3.99 applies to orders under £50.
Express Next-Day Delivery: Available at checkout for an additional charge of £5.99. Orders must be placed before 1pm on a working day to qualify for next-day dispatch.
Orders placed before 1pm Monday–Friday are typically dispatched the same day. Orders placed after 1pm, or on weekends and bank holidays, will be dispatched the next working day.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.
If you have not received your tracking details within 24 hours of placing your order, please check your spam folder or contact us at info@fremiiflooring.co.uk.
Returns & Refunds
We want you to be completely happy with your Fremii products. If for any reason you're not satisfied, we offer a straightforward 30-day returns policy.
To be eligible for a return:
- Your return must be initiated within 30 days of the delivery date.
- Products must be unused and returned in the original condition they were sent in, including all original packaging.
How to Return an Item
To start a return, simply email us at info@fremiiflooring.co.uk with your order number and the reason for your return. We'll reply within one working day with instructions.
Return postage: In most cases, we provide a prepaid return label. We'll confirm this when you get in touch.
Refunds
Once your return has been received and inspected, we will process a full refund to your original payment method within 5–7 working days. You will receive a confirmation email when your refund has been issued.
Damaged or Faulty Items
In the rare case that your order arrives damaged or you believe there is a manufacturing fault, please contact us within 14 days of delivery with photos of the issue. We'll make it right — whether that's a replacement or a full refund, whichever you prefer.